Shipping Policy

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Order Processing
Orders are typically processed within 2–3 business days. Please note that some items may be offered as pre-orders or made-to-order products, and processing times may vary. Any extended timeframes will be clearly stated on the product page.

 

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

• Australia: 3–7 business days

• International: 7–21 business days

Delivery times are estimates only and may vary depending on the postal service and location.

 

Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (where available).

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Shipping Delays
We aim to dispatch all orders promptly, however we are not responsible for delays caused by postal services, customs, or unforeseen circumstances outside of our control.

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Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date), and we will work with you to resolve the issue.

 

Contact
For any shipping-related enquiries, please contact us via the Contact page.